bowser Casino & Sportsbook Data Care

This page describes what we collect when you use bowser and how we keep that data protected. We take your privacy seriously. Our data practices comply with standard information-security principles, and we are transparent about what information we store and how we use it.

When you open a bowser account, we collect your email, password, date of birth, and national ID or passport details. We use this information for identity verification (KYC), account security, and regulatory compliance. We do not sell your personal data to third parties. We share it only with payment providers and compliance partners who help us operate bowser safely.

This privacy policy applies to all users of bowser—whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location where our service is available. Read this page carefully to understand our commitments to you.

What data we collect on bowser

Our bowser platform collects the following information when you create an account:

• Account information: Email address, password, date of birth, and full name.
• Identity verification: Copies of your national ID, passport, or other government-issued document. We store these securely and use them only for KYC and compliance purposes.
• Payment information: When you deposit, we record which payment method you used (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We do not store your bank account number or card details—those remain with your payment provider.
• Transaction history: Every deposit, withdrawal, and wager on bowser is logged with a timestamp. We keep this record for account verification and dispute resolution.
• Game activity: We log when you play live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or place sportsbook bets (Liga 1, Piala AFF, Champions League). We record your wager amount and outcome.
• Device and location information: We log your IP address, device type, browser, and approximate location (country or region). We use this to detect fraud and unauthorized account access.
• Support communications: When you contact bowser support via live chat, email, or in-app help, we store your messages and our responses.

We do not collect sensitive financial information like your full bank account number or credit card number. Your payment provider handles that data separately from bowser.

How we use your data on bowser

We use the information we collect on bowser for these purposes:

1. Account verification (KYC): We verify your identity to ensure you are of legal age and to prevent fraud and money laundering.
2. Account security: We monitor for unauthorized access attempts and suspicious activity. If we detect unusual login patterns or payment methods, we may require additional verification.
3. Payment processing: We share deposit and withdrawal information with your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to complete your transactions.
4. Compliance and legal requirements: We share data with regulators or law-enforcement agencies if required by law or legal process.
5. Dispute resolution: We use transaction history and game logs to investigate and resolve account disputes.
6. Customer support: We review your support tickets and communication history to help resolve issues.
7. Fraud prevention: We analyze patterns across bowser accounts to detect and prevent fraud, duplicate accounts, and bonus abuse.

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your email or personal information to third parties.

Third-party data processors on our bowser platform

Our bowser platform relies on third-party service providers to operate safely and securely. We share limited data with these partners:

• Payment processors: We share transaction data with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals.
• Identity verification services: We may share your national ID or passport image with third-party KYC providers to verify your identity.
• Compliance and fraud-prevention tools: We use third-party software to detect fraud and money laundering. These tools process your transaction data but do not access your full personal information.
• Web hosting and cloud services: Our bowser servers may be hosted by third-party data centers. Our servers and data may be located outside Indonesia, but they are protected by encryption and standard security practices.

All third-party processors sign agreements to keep your data confidential and use it only for the purposes we specify. We are responsible for their data handling, and we hold them accountable.

Your data rights on bowser

You have rights over your data on bowser. You can request access to all personal information we hold about you. You can also request corrections if your data is inaccurate. To exercise these rights, contact our support team via live chat or email and provide your account details and a description of your request.

We will respond to data-access requests within a reasonable timeframe. In some cases (e.g., if the request is complex or impacts other users), we may need additional time.

You can request deletion of your bowser account and associated data, except for information we are required to keep by law (e.g., transaction records for anti-money-laundering compliance). If you request deletion, your account balance will be processed as a withdrawal to your registered payment method before deletion proceeds.

Data retention on bowser

We retain your bowser account data for as long as your account is active. If you close your account, we keep transaction records and KYC documents for a minimum of five years to comply with financial and anti-money-laundering regulations. After that period, we delete or anonymize your data.

Game logs and transaction history are retained indefinitely so you can access your account history anytime. If we need to investigate fraud or disputes, we may retain additional data beyond the standard retention period.

International data transfers and bowser service availability

Our bowser servers may be located outside Indonesia. By using bowser, you consent to the transfer of your data to countries outside Indonesia for processing and storage. These countries may have different data-protection laws than Indonesia. We apply the same security standards to your data regardless of its physical location.

We do not offer bowser service in jurisdictions where online gaming is prohibited. If you access bowser from a prohibited location, we may suspend your account. Your data will remain protected according to this policy, but your ability to use the platform may be restricted.

Contact us about your privacy on bowser

If you have questions about how we handle your data on bowser, or if you wish to exercise your data rights, contact our support team through live chat, email, or in-app help. Provide your bowser account number and a clear description of your privacy concern.

We will respond to privacy-related inquiries within a reasonable timeframe. If you believe we have violated your privacy rights, you may also contact local data-protection authorities in your jurisdiction.

Policy updates and changes to bowser privacy practices

We may update this privacy policy from time to time. Changes are effective when posted on this page. We will notify you of significant changes via email or in-app notification, but checking this page regularly is your responsibility.

Continued use of bowser after a policy change constitutes acceptance of the new policy. If you do not agree to a change, you should close your account.